Now Hiring - Director of Sales and Member Engagement in Glen Cove, NY

POSITION SUMMARY:

As Director of Sales and Membership Engagement, you will direct all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of membership staff. You will assist in developing, coordinating and implementing all membership activities including special events and promotions. You will develop, plan and implement new procedures and methods to achieve strategic goals.

ESSENTIAL FUNCTIONS:

• Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models’ relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Develop and manage a tour system for prospective members. Compile a monthly report that includes;
• Total number of tours conducted
• Number who registered by category
• Reasons for not registering
• Percentage of memberships that are scholarships and their financial worth
• Mail membership renewal letters and contact all members that do not renew. Maintain and record reasons for non-renewal.
• Recommends staffing needs within budget limitations. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Survey members to determine satisfaction levels, resolve member complaints in accordance with the mission and values of the YMCA, and communicate information to department heads and supervisors as necessary.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Maintain and enforce high safety standards. Direct staff and members in emergency action plans to assure compliance with all safety procedures.

COMPETENCIES:

• Mission Advancement
• Collaboration
• Operational Effectiveness
• Personal Growth

QUALIFICATIONS:

• Bachelor's degree in related field preferred or equivalent combination of education and experience.
• Strong knowledge of administrative procedures including budget development, income production and expense control. Strong organizational skills and ability to handle multiple tasks with accuracy and quality.
• Previous supervisory experience in customer service preferred.
• Creative initiative and flexibility are essential.
• Excellent personal computer skills and experience with standard business software.
• Strong interpersonal skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee will or may be required to: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for an extended period of time, lift and/or move up to 25 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity.
• The work is performed both indoors and out, and may require travel to various locations.

How to Apply:

Email your resume and cover letter to [please apply online].

Salary Range:

Minimum: $58,500 annually to Maximum: $81,900 annually

Newly hired employees will be paid between $58,500 annually and $64,350 annually depending on level of qualifications.

Benefits:

• Signing Bonus
• Free membership to any YMCA of Long Island Branch
• YMCA program discounts
• Sick leave
• Referral Program (earn up to $200 for each)
• Retirement Accounts
• Employee Assistance Program
• Incentives
• Paid Time Off
• Medical/Dental/Leave Insurances

The YMCA of Long Island is an Equal Opportunity Employer. We are an open and inclusive organization, welcoming a diverse workforce free of discrimination based on protected class status, including race, religion/creed, color, sex, sexual orientation, gender identity, national origin, age, political affiliation or belief, military or veteran status, disability, predisposing genetic characteristics, marital or family status, domestic violence victim status, arrest record or criminal conviction history, or any other impermissible basis.

Job Type: Full-time

Pay: $58,500.00 - $64,350.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Glen Cove, NY 11542: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person